Patient Information

Please call or email call or email our front office team with questions about appointments, paperwork or billing.

Patient Appointments
Patients are seen by appointment only. We make every effort to be on time for our patients, and we ask the same courtesy from you family.

We understand that sometimes circumstances arise that prevent patients from keeping appointments. It happens to the best of us! If you find it impossible to keep an appointment, please give us a call give us a call 48 hours in advance of your appointment. With this prior notice, we can reschedule your appointment and let another patient have the time originally reserved exclusively for you.

We request this courtesy because it allows us to see our patients promptly. It also helps us provide more affordable dental care for all of our patients.

We appropriate your cooperation and look forward to seeing you!

Insurance & Patient Co-payments
If you have insurance we will help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental and/or medical insurance information to us with your New Patient Paperwork a minimum of two business days prior to your scheduled appointment. This allows us time to contact your insurance company and obtain a breakdown of the benefits you or your employer purchased from the company. In addition, you will want to bring a dental benefit book that your carrier should be able to provide. Our business team will be happy to help you understand your policy.

Should you be diagnosed with treatment services, we will be able to provide you with a detailed plan which will give you an estimate of how much your insurance company may pay for each procedure, as well as the portion you will be expected to pay at the time of service.

Professional care is provided to you, our patient family, and not to an insurance company. The insurance company is responsible only to the patient as a benefit from the individual or employer plan purchase, and the patient is responsible to the doctor. We will assist you ever way we can in filing your dental or medical claim and handling insurance questions from our office on you behalf.

Financial Policy
In an effort to reduce the cost to you, the patient, while maintaining the highest level of professional care, we have established the financial policy as follows:
•  Payment is expected at the time of service unless prior arrangements have been made
•  Payment of any account balance is due in full within 20 days of the statement date
•  We gladly accept Visa, or MasterCard payments
•  Payment plans are available through Care Credit

New patients seen on an emergency basis will be expected to pay in full at the time of service.

Appointments & Consultations
We are happy to schedule a second-opinion consultation with our doctor to discuss treatment diagnosed for you. It is important to us that our patients are committed fully to a recommended course of treatment, and we make every effort to provide all available information on the types of treatment completed, as well as options to make appointments comfortable.

All patients that are referred to our office from another practice, or who have self-referred themselves for a second opinion are required to undergo a complete examination by our doctor before she provides her diagnosis opinion. Please ensure that all available x-rays and chart notes from your prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7–14 business days to transfer records.

It is imperative that we have all available dental (and medical if related to trauma or medically diagnosed disorder) insurance information in a timely manner, as we will be providing you with a comprehensive treatment estimate after you consultation with the doctor.

If you have questions about the consultation services we provide, please email us today or call at (509) 468-3233.
9708 N. Nevada Street
Spokane, WA 99218
Copyright © 2015-2019 Ashley Ulmer, DDS and WEO MEDIA. All rights reserved.  Sitemap | Links